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Churches are using a short code (or toll-free number) to work around the cell phone provider restrictions. Church text messages are processed via the short code/toll-free number and replies are received to that same code or number.

What happens if a church has multiple organizations or campuses? How does PastorsLine decide who receives the replies?

The PastorsLine system sends replies to the LAST organization/campus which sent a message.

Example:

Your church has 2 campuses: North and South Campus.

From the North Campus account, using the short code, you send a group message to all of your contacts. All replies to this group message will go to the North Campus account.

Then, from the South Campus account, using the short code, you send a message to the same contacts group. Now, all replies will be sent to the South Campus account—even if the reply is to the North Campus message.

The idea is we will always send the reply to the last organization a message was sent from.

tags: Inbox, Campaigns, Numbers, Fixes, Users

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About the author

Anne Heath

Anne is a stay at home Mom and also volunteers at her kids’ schools and her church in her spare time. Her hobbies include weightlifting, crafting, photography and coffee consumption! She found PastorsLine through a CCB-recommended webinar while volunteering to help the assimilations pastor and fell in love with it almost instantly. She started implementing PastorsLine to help their church grow and also get their existing members and new families more connected and plugged into the church.

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