Group Matching logic
We’re pleased to share an update that reduces duplicate groups when messaging the same people repeatedly.
If you craft a message addressed to a set of recipients matching an existing group, PastorsLine now automatically opens that group instead of generating a redundant one. So messaging established contacts defaults to existing conversations, cutting clutter.
The only exception is mixing established contacts and new people not already grouped. Then we’ll create a new ad hoc group to avoid incorrectly adding participants to threads without permission.
By handling behind-the-scenes organization, this update simplifies efforts to continually engage familiar contacts. Our smart routing reduces legwork so you can build relationships without worrying about overlapping groups.
New Message group matching
category: Mobile App, Web App (V3) tags: Groups, Features, texting, messages
About the author
Anne Heath
Anne is a stay at home Mom and also volunteers at her kids’ schools and her church in her spare time. Her hobbies include weightlifting, crafting, photography and coffee consumption! She found PastorsLine through a CCB-recommended webinar while volunteering to help the assimilations pastor and fell in love with it almost instantly. She started implementing PastorsLine to help their church grow and also get their existing members and new families more connected and plugged into the church.
