Top Pricing FAQs
FAQ 0: If I send 1 text message to 10 people, does that count as 10 texts?
Yes, it does. A text length is 160 characters. For each text, you are charged 1 text credit. In this example, you would be charged for 10 text credits.
FAQ 1: Does choosing a plan depend on the size of my church?
No, absolutely not. Choose your plan based on the number of SMS (or voicemail) msgs you want to send regularly.
FAQ 2: What happens if I run out of credits?
Buy some more—we’ve got a choice of ‘credit buckets’ to choose from. Alternatively, upgrade your plan. Change your Credit Threshold in User Settings-Notifications so we can alert you to take action.
FAQ 3: What is a credit?
Basically, a credit is a unit of cost used when sending or receiving text and voice messages. Credits work in two ways.
|Credits options||CREDITS ROLL OVER||INCOMING MSGS ARE FREE|
|Key differences||Pay for incoming and outgoing msgs, and unused credits roll over.||Pay only for outgoing messages, but unused credits don’t roll over.|
|Explanation||You maintain your current plan (or upgrade). You pay for BOTH incoming and outgoing msgs/calls on any plan, and your credits roll over month after month, year after year.||You pay for outgoing msgs/calls ONLY, never for incoming text messages. Your credits renew each month (no rollover).|
Current Pricing in Terms of Credits
|Note: Credits used vary by country. Please check our international table for details.
The prices below are based on calls for the US/CA area.
|COSTS||CREDITS ROLL OVER||INCOMING MSGS ARE FREE|
|Send a text (160 characters or less)||1 credit||1 credit|
|Receive a text (160 characters or less)||1 credit||0 credits|
|Voice message costs are the same for both options (i.e. rollover or incoming free).|
|Send a voice message||● without machine detection = 2 credits
● with machine detection = 3 credits
|Call out 1 to 1||● 3 credits per minute|
|Receive a 1 to 1 call||● 1 credit per minute
● 1 credit more IF the caller left a voicemail (recording) -- fixed charge per voicemail
● 4 credits more to transcribe the voicemail to text -- fixed charge per voicemail
FAQ 4: What if I only need texting a few times a year and not monthly? Basically, I want to ‘pay as I go’.
Here’s what we suggest: Our least costly annual plan is $100, including a bucket of 3600 credits—that’s about $8 per month or 27 cents per day. From what we’ve seen, ‘paying as you go’ several times a year will add up to about the same cost overall AND you probably won’t be getting a platform as comprehensive and user-friendly as ours. Plus, we offer some great integrations to apps you may already be using. If you find yourself texting more often and running out of credits, you can always buy a ‘one time’ bucket of credits. Read more
FAQ 5: What is a phone number?
Currently, there are two types of phone numbers. One type: You can add a new, PastorsLine, virtual local number. The other type: You can text-enable a landline which you already own. For example: on the Dash plan, you can have one or the other. On the Locomotion plan, you can have one of each.
FAQ 6: How can I decide which PastorsLine plan is right for my church?
To get you started, we put together this easy to use estimator.
You get all these features
|Unlimited Keywords||Mass Text Messages||Polls and Surveys||Autoresponders|
|Unlimited Signup Widgets||Voice Messages||Contests||Appointment Reminders|
|Manual Import||Unlimited Groups, Tags||Loyalty Attendance Tracker||Schedule Info|
|Unlimited Contacts||Unlimited QR Codes||Kiosk Builder||Analitics and Reporting|
|Unlimited Keywords||Mass Text Messages|
|Unlimited Signup Widgets||Voice Messages|
|Manual Import||Unlimited Groups, Tags|
|Unlimited Contacts||Unlimited QR Codes|
|Polls and Surveys||Autoresponders|
|Loyalty Attendance Tracker||Schedule Info|
|Kiosk Builde||Analitics and Reporting|
PastorsLine offers Voice and SMS enabled phone numbers globally. These phone numbers are either generally available (GA) or in Beta.
You can now invite your entire team to use PastorsLine.
Our multi-user option gives you lots of choices, including the ‘role-based user’ profile: users see only the groups which they have been assigned and perform only those actions for which they have been given permission.
Share one, single telephone number among several team members who are working with the same groups, on the same event/project, etc. … everyone sees everything for the full picture.
Give each team member his or her own, unique telephone number so that each person sees only the messages that are connected to him or her ... saves time sifting through unneeded messages and makes sure texts don’t fall through the cracks.
Changes can be made at any time by the admin: number of monthly credits, permissions, groups which can be accessed, etc. … means that your setup flows with and adapts to your church’s needs, not the needs of the platform.
You get this feature and so much more...
(All features are included.)
direct, automated data capture via phone from those interested
mobile keywords to opt in to different church campaigns
automatically create and manage groups
gather information via online forms
polls and surveys
personalized, bulk text messaging
personalized birthday wishes
create and schedule a series of automated messages
2-way integrations with CCB and Planning Center (MailChimp is next)
The PastorsLine platform is a church-driven, bulk texting platform developed and managed by church ‘insiders’. We know churches intimately. We’ve attended them, been part of their management teams and worked with them for many years. Our goal is to serve you by helping you spread the Good News of Jesus Christ. We’ve positioned ourselves to be your in-house, IT team for solutions to your communication issues. In addition to everything our platform can do, our partners love our responsiveness to their needs and fast tech support.
I honestly never realized how many people must have been trying to text our landline all along! We never advertised our landline as a number you could text, but we have gotten multiple members of our congregation and even guests from some of our events to send us texts saying, ‘Thank you for this and that’, and it has been really great to see!
Joy Christian, Center,
St. Cloud, MN
"Baptism Worship Service Reminders - bulk texting—we were blown away by the number of people who showed up."
Dir. of Admin.
Sending and receiving texts from our landline number is the #1 feature that ensures visitors and members can engage with us on the most relevant means of communication there is right now. Having one number to advertise, simplifies all graphics, ads, announcements, etc. for us, as well as for those we're trying to reach. I use PastorsLine EVERY DAY. It's changing the way we engage with our members - it's both easier and more effective.
““...the guest connection card...We had a great response -- people whose names and contact info we might not have captured otherwise. Our autoresponder directs them to our Welcome Center...where we have a gift...with their name on it."
The personal and almost immediate assistance at [PastorsLine] is so great! We feel valued and important! We love that it is church-based!!! … Jason and the team at [PastorsLine] are always ready to help, make things better, and they also welcome feedback.
Pastor @ College Drive Church
When we finished our evangelistic event in Houston, 70% of those who were baptized, communicated with me through PastorsLine...it had a big influence.
Evangelist, End Time Hope
For us [a PastorsLine text-enabled church landline] has been huge for people to be able to text the number they already knew for our church. It means they don’t have to remember two different numbers when they are looking to try and get in touch with us. Most people don’t even realize its mostly an automated process.
Connections Pastor, The Exchange
By using the same phone number for texting and calling you get people to remember your phone number. When it comes the time that are ready to reach out to us they know the phone number.
The land line is more familiar with our congregation. When we texted from the other number, some would inquire about who was sending the text as the number was unfamiliar, and we did not use it frequently, so by the time we sent another text, some had forgotten the number.
Myrna and Peter Rohdin
New Life Fellowship Church, Elmhurst, NY
“[PastorsLine is] a huge answer to something we’ve been looking for. I was able to send a template with a field merge by scheduling it... ”
Dr. Matthew Robinson
At first, the landline feature seemed like it would overload the church secretary since everyone would have the church phone number saved in their phones. This has not happened! People are simply interacting with our events better than ever before! We love the landline feature.
Associate Pastor, Journey Church
The text message bible study invites are working great. We saw a huge increase from 5-6 to 10-12 and the numbers stayed consistent.
It’s honestly the best feature that we have utilized. Being able to give one phone number for voice and text simplified our process.
Pastor Gateway Church, Ashland, KY
PastorsLine has been a fantastic tool which has enhanced communication with out church family. As with any tool, the secret is in learning how to use it effectively. I have been most excited when I see my church members telling their very own unchurched friends to text “PRAY” to our pastorsline number and have them join our prayer sessions.
Pastors, RGF Church
We hired [PastorsLine] to assist us in a new “Small Group” initiative we were launching at our church. The tools they provided us with helped us monitor and take action on hundreds of responses. Our workflow was cut in half and our ability to track, monitor and follow through with the data gathered more than doubled.
Associate Pastor, New Believers
PastorsLine has totally changed not only my workflow, but it's taken our "personal" factor up 10x! Just with our welcome process, we have gone from a 40% READ rate to a 40% CONVERSATION rate. That's just crazy!
So thanks 🙂
I belong to a Church Communications group on Facebook, and you were highly recommended. We signed up with you over others because we are a multi-generational church and you have an ability to reach people on landlines.
Why Do Leading Churches
and Ministries Choose Us?
We help many small ministries to mega-churches communicate
effectively with their members and visitors: through text, voice and social.
Connect, reach & engage with a mobile
generation through text for your ministry!