Category: Guest Services Leaders
Pay a bit more for better hospitality? Crosspointe Alliance Church thinks it is worth it.
By Jason Alexis | April 10, 2022
How “extreme” is your church hospitality? Before we get into what this is and how to achieve it, let’s chat a minute about hospitality itself. Why does hospitality matter? To get some perspective, think about services you use such as car mechanic, supermarket, dentist, coffee shop, etc. Why do you keep going back time and…
Case Study: Eric Camarillo, SALT
By Jason Alexis | March 4, 2022
What if… Your organization started as one thing…and then changed to something completely different. When you began, you were using PastorsLine for your bulk texting needs. As your needs changed, could PastorsLine change with you? In this ministry case study, you will be able to get a glimpse into the wonderful work that Eric and…
Case study: Bonnie Keith, Moncton Wesleyan Church
By Jason Alexis | February 12, 2021
Does this sound like your church? Bonnie Keith (Connections, Missions, & Outreach Ministry Assistant of Moncton Wesleyan Church) shared that in their church: “Before signing up for Pastorsline we were emailing and calling but not getting the results we had hoped for with either. Emails remained unopened and calls were not being answered. In the…
Case study: Humberto Hilario, Iglesia Cristiana Buenas Nuevas
By Jason Alexis | November 17, 2020
Here is a silver lining story shared by Associate Pastor Humberto Hilario of Iglesia Cristiana Buenas Nuevas. It shows how the right communications platform can engage 95+% of your church members Up to the time the clouds rolled in, their church communications were “in-person (mostly) or WhatsApp/messaging for some groups. We had no communications plan…
How to Create an ‘AND’ Strategy for your Weekly Paper Church Bulletin
By Jason Alexis | September 12, 2020
In this age of “e” everything, it often feels really progressive to scrap the weekly paper church bulletins and replace them with something digital and ‘modern.’ In fact, in our experience, most churches we work with are traditional, contemporary, or both, adapting some of the modern digital tools and strategies at a slow pace. Force-fitting…
Case study: Cotter Johnston, Bay Short Community Church
By Jason Alexis | March 5, 2020
Can we talk enough about the importance of guest follow-up? Before we look at a case study of how one church is handling this, let’s check out some very recent information about this topic. Recent information Yvonne Gentile is the co-author (with Debi Nixon) of the book, The Art of Hospitality Implementation Guide. Ms. Gentile…
How to Exponentially Increase your First-time Visitor Return Rate
By Jason Alexis | November 27, 2019
Recently, Mike Lovato of Magnolia Church shared the following story with us in our PastorsLine Facebook group. It was about how his use of personalized, automated texting made a HUGE difference in the responses he got to a message he sent out. We will also share the exact templates he used and why it worked…
Case study: Ronee De Leon, Grace Fellowship
By Anne Heath | April 19, 2019
Even though they have four campuses in central Ohio and minister to 3,600 people over 10 weekly services, Grace Fellowship understands that their front doors need to be seeing new faces continuously. I had the pleasure of speaking with Ronee De Leon, Administrator of both the Local Impact and Guest Services departments at Grace Fellowship…
Case study: Sarah Poindexter and Leona Njoku-Obi, The Bay Church
By Anne Heath | February 8, 2019
Our team at PastorsLine recommends an ‘AND’ instead of an ‘OR’ strategy. In other words, a combination of communication tools which fit your church culture. Let’s look at an AND strategy in action. A short while ago, I spoke with Sarah Poindexter and Leona Njoku-Obi of The Bay Church (formerly Calvary Temple Church) in Bay…
Case study: Kristen Waddle, Nebo Crossing Church
By Anne Heath | January 27, 2019
The limited resources of many churches mean each ‘asset’ should multitask as much as possible. Communication apps are no exception. I recently had a chance to speak with Kristen Waddle, Communications and Production Director of Nebo Crossing Church in Nebo, North Carolina (formerly Eastside Baptist) about their experiences with PastorsLine. In other words, “Automated, Streamlined…